Wednesday, March 25, 2015, 9 a.m. - Noon
Hosted by North Park University, Chicago, IL
Half-Day Workshop: $90
About this Session: In our minds, we know that conflict provides an opportunity for growth and new ideas, but putting that into practice is a challenge, especially when emotions are running high. Add to that the complexity of relationships in the nonprofit setting, and suddenly conflict can feel overwhelming. Where do you go from here? First, take a deep breath and then consider a different approach: It is possible to be strategic in conflict and change the direction of your thinking? This session will cover how to respond when conflict arises; present techniques to expand your repertoire of skills for responding to conflict; and practice dealing with strong emotions during difficult conversations.
Who Should Participate: Anyone looking for greater success when conflicts arises
About the Presenter: Susan M. Yates has been executive director of Resolution Systems Institute (RSI) since 1997, developing RSI from an idea to an organization. In her leadership role, she is responsible for implementing RSI’s mission of strengthening justice by enhancing court alternative dispute resolution (ADR) systems and focuses on teamwork among the eight RSI staff, ongoing development of the board of directors, strategic planning and development. She is an expert in ADR, especially mediation. She has helped courts develop ADR programs for cases ranging from small claims to large civil litigation; from divorce to foreclosure. Susan has been a mediator since 1983, resolving many types of disputes, including employment discrimination, real estate, foreclosure, juvenile, housing, minor criminal and small claims matters. She has been a trainer for nearly as long, training new mediators and conducting advanced mediator training both nationally and internationally. Along with mediating, Susan’s ADR interests include training, mediator ethics, designing court ADR systems and ensuring access to justice for those with limited resources.
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